Frequently Asked Questions.
The following questions and answers are provided to assist tenants who have recently moved to a building where our service is available, or who's building has recently had our service installed.
Q. Is there anyone I can contact if I have additional questions or concerns?
A. Yes! Kindly read the information provided here. If you have additional questions, and if you have access to email, please send your questions or comments to info@highrisenet.ca, or call us directly at 416-907-8679. Please be sure to include your address, including apartment number.
Q. Should I contact my building’s Superintendent if I have questions or need assistance?
A. No. Kindly contact HighRiseNet if you require assistance.
Q. I have a laptop that is able to use WiFi networks – how do I connect to HighRiseNet?
A. The name of the network is HighRiseNet. If you are already familiar with connecting to wireless networks, you should find it quite easy to simply select it from your list of available wireless networks. If, on the other hand, you’ve never connected to a wireless network and are unfamiliar with the process, you may have a little difficulty at first. The illustrations and instructions included with this pamphlet are intended to provide guide you though the steps of connecting.
Q. I have a desktop computer – not a laptop. I don’t think it has the ability to use a wireless network. How do I use HighRiseNet?
A. You can get a HighRiseNet device, known as a Repeater, from your building’s superintendent for a deposit of $50.
It’s about the size of a deck of cards and includes a power cord and antenna. It attaches to your computer’s ethernet port, in the same way a cable or DSL modem attaches to a computer. The Repeater gets it’s signal from another nearby Repeater, while at the same time broadcasting it’s own signal. This means that any other nearby computers or WiFi devices (phone, PDA, game console with WiFi) benefit from the increased signal being transmitted by the Repeater.
You can get your own Repeater for a deposit of $50 from your superintendent. You may return your Repeater within 12 months and receive $45 of your deposit back. Unfortunately, we cannot guarantee that we’ll be able to accept return after 12 months’ time, and we are only able to refund $45 of your deposit in order to cover shipping/handling costs.Your Repeater comes with a 120 day warranty against defects. With no moving parts, it is unlikely to break down during normal usage, but if it does, we’ll exchange it at no cost to you. After 120 days, or if damaged due to being dropped/crushed/drowned with coffee etc, we will likely have to request another $50 deposit in order to replace it.
Q. I pay for my own internet connection through Rogers, Cogeco, Bell, etc. Can I continue to do so if I like?
A. Of course. Some people choose to maintain their own internet service through the provider of their choice, and appreciate knowing that HighRiseNet is available to them as a backup should their service have interruptions. Others choose to try HighRiseNet for a while before making a decision to discontinue their internet service or not. And others choose to keep their service, but change to a low-speed, less expensive package, knowing that they have access to both their own internet service and HighRiseNet.
Q. I’m keeping my own internet connection, and I have my own wireless router. Is there anything I can do to minimize interference between it and HighRiseNet?
A. Yes! If you are technically savvy, you may be familiar with how to configure which channel your router uses. HighRiseNet currently uses channel 1, so by selecting channel 6 or 11, you’ll minimize it’s interference and not only ensure your own network’s reliability, but also that of your neighbors. While we can’t offer too much technical support for your own equipment, we may be able to offer some assistance regarding your wireless router, if you need it.So with this in mind, if you do choose to cancel your internet service, please be sure to unplug your unused wireless router.
Q. How reliable is HighRiseNet compared to Rogers, Cogeco, Bell, etc?
A. Wireless networks are never truly 100% as reliable as a wired internet connection. There are many sources of interference (microwave ovens, cordless phones, baby monitors, etc). However, every effort has been made to make HighRiseNet as reliable as possible. If you have difficulties with the service or find it unreliable/slow, please inform us at info@highrisenet.ca, or fill in the Feedback form that you will see when you connect to the network.
Q. I currently use Rogers, Cogoco, Bell, etc as my internet provider, and my email address is with my provider (yourname@cogeco.ca, yourname@sympatico.ca, etc). If I use HighRiseNet, can I keep my old email address? Or will I get a new email address from HighRiseNet?
A. Cogeco, Bell and others may prevent you from accessing your email while connected to the internet through a provider other than themselves. They may also cancel your email account if you cancel your service with them.
Also, HighRiseNet does not provide email it’s own email service. We strongly recommend you use one of many freely-available online email services such as Yahoo, Gmail, Hotmail, etc. These services include their own instructions on how to access them using a desktop email program, such as Outlook Express, Microsoft Mail, etc.
HighRiseNet cannot provide detailed technical support for your email needs - kindly rely on your email provider for support.
Q. Can I use a VoIP phone, or programs like Skype with HighRiseNet?
A. Technically, yes. There is nothing preventing these services from working on the network. However, you may find that they are not as reliable or sound as clear as they would with your own wired internet service.
Q. Can I use peer-to-peer file sharing programs to upload and download things like movies, music, software, etc?
A. These programs strain any internet connection, wired or wireless, by using a lot of available bandwidth. However, they put a particularly huge strain on wireless networks, and their use with HighRiseNet will negatively affect your neighbors’ internet speed and reliability. We ask you to respect your neighbors and not use this network with P2P filesharing programs. If you abuse this, you may be denied access to the network without warning.
A. Yes! Kindly read the information provided here. If you have additional questions, and if you have access to email, please send your questions or comments to info@highrisenet.ca, or call us directly at 416-907-8679. Please be sure to include your address, including apartment number.
Q. Should I contact my building’s Superintendent if I have questions or need assistance?
A. No. Kindly contact HighRiseNet if you require assistance.
Q. I have a laptop that is able to use WiFi networks – how do I connect to HighRiseNet?
A. The name of the network is HighRiseNet. If you are already familiar with connecting to wireless networks, you should find it quite easy to simply select it from your list of available wireless networks. If, on the other hand, you’ve never connected to a wireless network and are unfamiliar with the process, you may have a little difficulty at first. The illustrations and instructions included with this pamphlet are intended to provide guide you though the steps of connecting.
Q. I have a desktop computer – not a laptop. I don’t think it has the ability to use a wireless network. How do I use HighRiseNet?
A. You can get a HighRiseNet device, known as a Repeater, from your building’s superintendent for a deposit of $50.
It’s about the size of a deck of cards and includes a power cord and antenna. It attaches to your computer’s ethernet port, in the same way a cable or DSL modem attaches to a computer. The Repeater gets it’s signal from another nearby Repeater, while at the same time broadcasting it’s own signal. This means that any other nearby computers or WiFi devices (phone, PDA, game console with WiFi) benefit from the increased signal being transmitted by the Repeater.
You can get your own Repeater for a deposit of $50 from your superintendent. You may return your Repeater within 12 months and receive $45 of your deposit back. Unfortunately, we cannot guarantee that we’ll be able to accept return after 12 months’ time, and we are only able to refund $45 of your deposit in order to cover shipping/handling costs.Your Repeater comes with a 120 day warranty against defects. With no moving parts, it is unlikely to break down during normal usage, but if it does, we’ll exchange it at no cost to you. After 120 days, or if damaged due to being dropped/crushed/drowned with coffee etc, we will likely have to request another $50 deposit in order to replace it.
Q. I pay for my own internet connection through Rogers, Cogeco, Bell, etc. Can I continue to do so if I like?
A. Of course. Some people choose to maintain their own internet service through the provider of their choice, and appreciate knowing that HighRiseNet is available to them as a backup should their service have interruptions. Others choose to try HighRiseNet for a while before making a decision to discontinue their internet service or not. And others choose to keep their service, but change to a low-speed, less expensive package, knowing that they have access to both their own internet service and HighRiseNet.
Q. I’m keeping my own internet connection, and I have my own wireless router. Is there anything I can do to minimize interference between it and HighRiseNet?
A. Yes! If you are technically savvy, you may be familiar with how to configure which channel your router uses. HighRiseNet currently uses channel 1, so by selecting channel 6 or 11, you’ll minimize it’s interference and not only ensure your own network’s reliability, but also that of your neighbors. While we can’t offer too much technical support for your own equipment, we may be able to offer some assistance regarding your wireless router, if you need it.So with this in mind, if you do choose to cancel your internet service, please be sure to unplug your unused wireless router.
Q. How reliable is HighRiseNet compared to Rogers, Cogeco, Bell, etc?
A. Wireless networks are never truly 100% as reliable as a wired internet connection. There are many sources of interference (microwave ovens, cordless phones, baby monitors, etc). However, every effort has been made to make HighRiseNet as reliable as possible. If you have difficulties with the service or find it unreliable/slow, please inform us at info@highrisenet.ca, or fill in the Feedback form that you will see when you connect to the network.
Q. I currently use Rogers, Cogoco, Bell, etc as my internet provider, and my email address is with my provider (yourname@cogeco.ca, yourname@sympatico.ca, etc). If I use HighRiseNet, can I keep my old email address? Or will I get a new email address from HighRiseNet?
A. Cogeco, Bell and others may prevent you from accessing your email while connected to the internet through a provider other than themselves. They may also cancel your email account if you cancel your service with them.
Also, HighRiseNet does not provide email it’s own email service. We strongly recommend you use one of many freely-available online email services such as Yahoo, Gmail, Hotmail, etc. These services include their own instructions on how to access them using a desktop email program, such as Outlook Express, Microsoft Mail, etc.
HighRiseNet cannot provide detailed technical support for your email needs - kindly rely on your email provider for support.
Q. Can I use a VoIP phone, or programs like Skype with HighRiseNet?
A. Technically, yes. There is nothing preventing these services from working on the network. However, you may find that they are not as reliable or sound as clear as they would with your own wired internet service.
Q. Can I use peer-to-peer file sharing programs to upload and download things like movies, music, software, etc?
A. These programs strain any internet connection, wired or wireless, by using a lot of available bandwidth. However, they put a particularly huge strain on wireless networks, and their use with HighRiseNet will negatively affect your neighbors’ internet speed and reliability. We ask you to respect your neighbors and not use this network with P2P filesharing programs. If you abuse this, you may be denied access to the network without warning.
